FAQ

MIOMO LTD – Clarity, Care, and Craftsmanship

We want your shopping experience with MIOMO LTD to be as smooth and reassuring as possible. Below, you’ll find answers to some of the most common questions our customers ask. If you cannot find the answer you’re looking for, please don’t hesitate to reach out to us directly – we’re always here to help.

✦ Orders & Payments

Q: How can I place an order?
Simply browse our collection at www.miomoltd.shop, select your nightstand of choice, and follow the checkout steps. It only takes a few minutes.

Q: What payment methods do you accept?
We accept major debit/credit cards and secure online payment options available at checkout.

✦ Shipping & Delivery

Q: How much is delivery within the UK?
UK delivery is £5.99, or free on orders over £50.

Q: Do you ship internationally?
Yes, we do. International delivery is £15, or free on orders over £200.

Q: How long will my order take to arrive?

  • UK: Estimated 3–7 business days.

  • International: Estimated 7–15 business days, depending on customs clearance.

Q: Will I be able to track my order?
Yes, once your order has been dispatched, you’ll receive an email with tracking details where available.

✦ Returns & Refunds

Q: What is your return policy?
We offer free returns and exchanges within 30 days of delivery.

Q: How do I start a return?
Simply email us at info@miomoltd.shop or call +44 7853 637530 with your order details. We’ll take care of the rest.

Q: How long does it take to receive a refund?
Refunds are processed within 5–10 business days once the item has been inspected.

✦ Products

Q: Are your nightstands solid wood?
Yes – we specialise in solid wood pieces including oak, pine, mahogany, and palm wood, as well as marble-finished designs. Each material is carefully chosen for its durability and beauty.

Q: Will the wood look exactly like the pictures online?
Because we use natural materials, each piece may vary slightly in grain, colour, or pattern. This uniqueness is part of the charm of handcrafted furniture.

✦ Customer Support

Q: How can I contact you?

  • Email: info@miomoltd.shop

  • Phone: +44 7853 637530 (Mon–Fri, 9am–6pm GMT)

  • Address: MIOMO LTD, 35 Heaton Gardens, Huddersfield, England, HD1 4JA

Q: Do you have a showroom?
Currently, we operate exclusively online to keep our focus on craftsmanship and direct-to-home service.

✦ Final Note

At MIOMO LTD, every question matters. If there’s anything we haven’t covered here, simply reach out – because behind every piece of furniture, there is a team that cares deeply about your experience.